RETURN & REFUNDS

This refund and cancellation policy explains how you can cancel or seek a refund for a service purchased through our platform. Please review the following guidelines:

1. Cancellation Requests:

   • Cancellations are only considered if the request is made within 7 days of placing the order.
   • However, cancellation requests may not be entertained if the service has already been initiated, processed, or is near completion.

2. Quality Concerns:

   • If you believe the quality of the service delivered does not meet your expectations, you may request a refund or replacement. Such requests must be made within 5 days of the product delivery.
   • Our customer service team will review your complaint and determine the best course of action.
   • We offer refund / exchange within first 5 days from the date of your purchase. If 5 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

3. Damaged or Defective Services:

   • If you receive a service that is damaged or defective, please report it to our customer service team within 7 days of receipt.
   • The request will be reviewed and verified by our team. If the service is found to be damaged or defective, appropriate measures will be taken.

4. Service Warranty:

   • For services that come with a warranty, please direct any complaints or issues to the respective service provider.

5. Refund Processing:

   • If a refund is approved, it will be processed within 7 days from the date of approval.